Reference

How thr138 Protects Your Account and Data

Your account, payment method and withdrawal history are secured through verified identity checks and encrypted transaction logs.

Account verification via phone or emailEncrypted DANA, OVO, GoPay and QRIS transactionsData retention and deletion on request
Explore the Lobby Read FAQ
thr138 How thr138 Protects Your Account and Data
CONTACT PATHS

Reach Our Legal and Support Team

Email Support Send account security, data deletion or payment dispute inquiries to [email protected].
Live Chat Chat with our team in English Monday through Friday, 09:00 to 18:00 Jakarta time.
Account Settings View your data, payment history and linked withdrawal accounts from your profile menu.
HOW WE HANDLE YOUR DATA

Security, Cookies and Account Privacy

Identity Verification

Before your first withdrawal, we confirm your phone number and link a verified payment method—DANA, OVO, GoPay or QRIS—to your…

Cookie and Tracking Use

We use cookies to keep you logged in, store your game preferences and track gameplay for fraud detection.

Payment Data Handling

Your payment details—account number, phone number linked to DANA, OVO, GoPay or QRIS—are encrypted and stored separately from your game…

Data Retention and Deletion

We keep your account records for seven years after closure to comply with Indonesian financial law.

Account Security Settings

Enable two-factor authentication via SMS to your registered phone number. Change your password in Account Settings anytime.

How to Request Changes

Update your registered phone number, linked payment method or email address in Account Settings.

FAQ on Account Rights and Data

Your account is linked to a verified phone number and payment method—DANA, OVO, GoPay or QRIS. Before your first withdrawal, we confirm both. All transactions are encrypted. You can enable two-factor authentication in Account Settings for extra protection.

Your account data and game history are stored on thr138 servers. Payment details are kept separately. We don't share your information with third parties except payment processors to complete deposits and withdrawals. Your login email and phone number are encrypted.

Yes. Request deletion via email to [email protected]. We'll remove your personal data within 30 days, except account records we must retain for seven years under Indonesian financial regulations. Your withdrawn funds are not affected by account closure.

Reset your password via the login page using your registered email. If your phone number has changed, contact [email protected] with your account email and current phone number. We'll verify your identity before updating your registered contact method.

Withdrawals to DANA, OVO, GoPay and QRIS are processed within 24 hours after we verify your identity and confirm the linked payment method. Most payouts arrive in your wallet within minutes of processing. Bank transfers may take 1–2 business days.

You'll register with your email address, create a password and verify your phone number via SMS. To make a deposit or withdrawal, link a verified DANA, OVO, GoPay or QRIS account. Eligibility depends on local law in your region where gaming is permitted.

Open your Account Settings to view all deposits, withdrawals, linked payment methods and login history. You can export this data for your records. Contact support if you need to dispute a transaction or verify a payment.

Related Pages

thr138 Indonesia Register About Us thr138 Casino FAQ