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Understand Your Account with thr138

Our terms lay out exactly how your account works, what we ask of you when you deposit via DANA, OVO, GoPay or QRIS, and how withdrawals are verified…

Clear deposit and withdrawal stepsAccount security and data handlingSupport channels available 24/7
thr138 Understand Your Account with thr138
GET HELP ANYTIME

Reach Our Support Team About Your Account

Our support team is here to answer questions about how our terms apply to your account, payments, and withdrawals.

Live Chat Available 09:00–21:00 Jakarta time for immediate help with account questions, payment queries and withdrawal…
Email Support Send policy or account queries to our support inbox; responses arrive within 4 hours…
Help Center Browse our FAQ and account guides directly in the lobby under Settings; solutions for…
YOUR DATA, YOUR CONTROL

How We Handle Account Security and Your Information

thr138 protects your account data using encryption across login, deposits and withdrawals.

Account Encryption

All login credentials and payment details are encrypted end-to-end. Deposits via DANA, OVO, GoPay and QRIS use secure gateway protocols.

Data Retention

We keep account records for 3 years after closure for tax and fraud compliance.

Cookie Use

We use cookies to keep you logged in and remember game settings.

Withdrawal Verification

Before paying out, we confirm your identity through payment method verification and fraud checks to protect your account.

Data Requests

Request a copy of your account data, payment history or ask to update personal details by emailing support with your…

Breach Response

If we detect unauthorized access, we freeze your account immediately and notify you via email. Contact support to regain control.

Frequently Asked Questions About Our Terms

Read answers to the questions we hear most often about account rules, how deposits and withdrawals work, data privacy, and what happens if you need to close your account.

No. Our terms prohibit multiple accounts under the same person or shared credentials. If we detect duplicate accounts, both will be suspended and any funds held pending investigation. One account per player keeps the lobby fair and compliant.

Your account remains open indefinitely. Funds in your wallet are yours to keep. After 24 months of no activity, we may require verification to reactivate withdrawals as a fraud measure, but your balance stays intact.

Most withdrawals clear within 5–30 minutes after fraud verification. Your bank or e-wallet app may take an additional 1–2 hours to show the credit. We notify you via email the moment funds leave our system.

You can update your email, phone number and password anytime in account settings. Your registered name, ID number and date of birth cannot change once set, to maintain withdrawal verification integrity.

Contact support immediately with your username and the transaction date. Our team reviews your game history and payment logs within 24 hours. If an error is found, your balance is corrected and we notify you in writing.

We share payment details only with our DANA, OVO, GoPay and QRIS processors to complete your transaction. We never sell personal data. Law enforcement requests are handled according to local law and documented for transparency.

Contact support with your username and request permanent closure. We transfer any remaining balance to your registered payment method within 7 business days, then delete your account data after 3 years for compliance record-keeping.