Reference

How thr138 Protects Your Information

When you open an account with us, your personal data and payment details stay secure through encryption and strict access controls.

Account data encryptedDANA, OVO, GoPay, QRIS secureWithdrawal verification included
Explore the Lobby Read FAQ
thr138 How thr138 Protects Your Information
REACH OUR TEAM

Contact Us About Your Privacy Rights

If you have questions about how we use your data, want to access your information, or need to update your details, our support team is available…

Live Chat Support Open the chat widget in your account dashboard or lobby.
Email Support Send your privacy request to [email protected] with your account username.
Account Settings Panel Go to Account → Security & Privacy to view your stored data, change your…
HOW WE KEEP YOU SAFE

Data Security and Your Account Protection

thr138 encrypts all communication between your device and our servers using SSL technology. Your password is hashed and never stored in plain text.

Encryption Standard

Every login, deposit via DANA, OVO, GoPay or QRIS, and withdrawal confirmation travels across an encrypted connection.

Password Security

Your password is one-way hashed and stored separately from your account name. We never transmit your password back to you.

Two-Factor Authentication

Enable 2FA in Security Settings to require a time-based code from your phone when you log in or request a…

Session Timeout

Your account logs out automatically after 30 minutes of inactivity.

Data Retention Rules

We keep your transaction records for three years to comply with audit and dispute-resolution requirements.

Your Data Rights

You can request a full export of your personal data, correct inaccurate information, or request deletion where local law permits.

Privacy Policy Questions and Answers

When you close your account, we immediately suspend your access. Personal information like your name and email are deleted within 90 days. Transaction records, KYC documents and payment history are retained for three years as required by law, then securely destroyed. You can request faster deletion by contacting [email protected].

Yes. Go to Account → Privacy Tools and select 'Download My Data'. You will receive a file containing your profile, transaction history, device logs and session records within 48 hours. Alternatively, email [email protected] with your username and ID copy to request a manual export.

Your payment method is stored encrypted and separate from your profile. If you link multiple payment methods, each is kept independently. When you unlink a method or close your account, payment tokens are deleted within 30 days. Full transaction records are retained for three years for audit purposes.

No. We do not sell or trade your data to marketing partners, advertisers or data brokers. We share information only with payment processors (DANA, OVO, GoPay and QRIS) to confirm transactions, and with legal authorities where required by local law. All third parties sign strict confidentiality agreements.

Cookies are small files stored on your device to remember your login status and preferences. We use them to keep you logged in, track your betting history within your session and optimize the lobby display for your device type. You can disable cookies in your browser, but you will need to log in each time you visit.

Log into your account and go to Account → My Details. You can update your phone number and email immediately. Changes to your name, date of birth or banking details require verification via our support team. Email [email protected] with a copy of your ID and the details you wish to change. We verify and update within 24 hours.

Yes. Our privacy practices follow applicable local regulations where our service operates. Access to your data depends on local law. If you believe we have mishandled your information, you can file a formal complaint with our support team or pursue local remedies where available.

Related Pages

thr138 Indonesia FAQ Register thr138 Casino About Us